Customer service is the lifeblood of any business. In this struggling economy, customers expect more from every service provider demanding that every dollar they spend represents real value. Customers now ultimately require customer service personnel 00004000 to go the extra mile every time to ensure continued loyalty. In the effort to avoid further sag in sales, every company should invest the time and energy in the skills training for a customer service team that wins and retains business.
Communication skills: Communication is the name of the game – the better you communicate, the better your customers understand your business. Irrespective of the language you speak, make sure it’s free of grammatical errors and the rate of speech is neither fast nor slow. Each word should sound distinct. Your tone reflects your mood, so, keep your tone positive, and empathize with the concerns of the customer.
Listening skills: Don’t assume you know what your customer wants. Really listen so that you understand the issues better, and provide an appropriate solution to the customer to make them feel important.
Attitude: Your attitude is reflected by “how” you say rather than “what” you say. Never say what you can’t do, but tell what you can do. A negative sentence can be turned positive by the way you say it.
Accountability: When a customer reports an error, apologize rather than giving justifications. Accepting mistakes often pacifies anger and may actually help you solve the issue. Accountability generates feedback which is very important for relationship building.
Professionalism: Be friendly, be courteous, and show respect to your customer. It’ll help you build a strong bond and promote loyalty further strengthening your relationship. .
Customer Service Skills training helps achieve issue resolution and thus, customer satisfaction. Build the customer service skills to maintain customer satisfaction and you solidify your company’s place in the market.
Can you give me advice on my Resume!? This is a general resume I have been using for most of the jobs Ive been applying for. I never get called back and want to see if you notice anything strange that might be affecting my chances… If you see anything that I might want to reword, add, or remove, please let me know. Please help me turn this Resume from OK to Amazing! Thanks
A proficient, dedicated, and problem solving individual who has vast experience in Leadership Roles, Communications, and Time Management.
Summary of Qualifications:
5 years of managing and directing a multimillion dollar facility. Strong leadership and conflict management skills. Accomplished business creator who focuses on quality service and reliability. Excellent interpersonal communication and public speaking skills. Proficient in Microsoft: Power Point, Access, Word, Excel, Outlook, as well as Adobe Photoshop. Highly developed IT skills with Microsoft Windows: 2000, XP, Vista, 7 and Mac OS.
Education: Bachelor of Arts, Geography & Environmental Studies: University of Colorado at Colorado Springs. (Dec~2009)
Professional Experience:
Director of Events & Facilities, The Hideaway Conference Center. (Feb2006~Present) Responsible for financial spending, event coordinating, and the supervision of facility upkeep. Utilized customer service skills in providing important cliental with efficient care and comfortability. Provided expert audio and visual skills. In charge of security and customer safety. Trained and mentored staff on all aspects of facility procedures.
Entrepreneur & Contractor, CM Private Contracting. (Jan2006~Present) Preformed custom interior and exterior design for residential homes. Specialized in facilitating home renovations. Created and formulated business operations in order to meet needs of local cliental base.
Scullery Supervisor, Kings Deer Golf Course. (Mar2005~Jan2006) Created and designed dining menus in order to provide customers with an organized and original registry. Facilitated inventory control methods and formatted payroll management assets. Responsible for training of all kitchen staff and used time management skills to create weekly scheduling procedures.
SautéChef, Woodmoor Pines Country Club. (Feb2004~Jan2006) Orchestrated evening dinning assignments while exemplifying culinary arts training and skills. Developed organizational tactics and implemented a system of efficiency that insured easy accessibility. Used a vast array of line management skills in order to keep kitchen operating at optimal levels at all time.
KSA
Professional Skills:
Developed negotiation and communication skills acquired from expert training, seminars, and classes from the renowned negotiator Dr. Kenneth Sylvester.
Advanced marketing skills acquired through research in human geography, cultural awareness, cross cultural interaction, and human migration.
Professional marketing skills developed through nonprofit funding.
Strong financial skills.
Diverse Knowledge of geographic awareness locations including: countries, cities, borders, and political boundaries.
Leadership and Service Roles:
Elementary School Merger: (Apr~2009) Assisted in the relocation and fusion of Adams, Hunt, and Ivy Wild Elementary Schools in order to aid District 11 school funding.
Colorado State Census Volunteer: (Nov~2009) Encouraged El Paso county business in being reliable sources for future Census data counts.
English Teacher: (Jun~2006) Instructed students at Yunnan University in Kunming China and provided assistance to U.S. teachers within the school.
Jamaican Aid Volunteer: (Jul~2002) Provided aid relief to the Jamaican people by improving living conditions and organizing community events.
Wind River Indian Reservation Aid Relief: (Jul~2003) Used maintenance and construction to improve living conditions for the Shoshone and Arapaho Indians.
The most significant call-out I have is to add metrics into your background that quantify your impact.
For example, when you were responsible for financial spending at The Hideaway Center, how much did you reduce spend/cost or save the organization money through renegotiating contracts, etc.? Applicants who are able to clearly articulate the worth they brought to an organization are far more attractive than those who simply state what their responsibilities are/were.
It can be difficult to quantify your impact, especially if you have been separated form the position for a significant period or aren’t used to thinking in terms of proving worth, but it makes your resume significantly more powerful.
December 14th, 2011 
jvremec
Posted in 
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Can you give me advice on my Resume!?
This is a general resume I have been using for most of the jobs Ive been applying for. I never get called back and want to see if you notice anything strange that might be affecting my chances… If you see anything that I might want to reword, add, or remove, please let me know. Please help me turn this Resume from OK to Amazing! Thanks
A proficient, dedicated, and problem solving individual who has vast experience in Leadership Roles, Communications, and Time Management.
Summary of Qualifications:
5 years of managing and directing a multimillion dollar facility.
Strong leadership and conflict management skills.
Accomplished business creator who focuses on quality service and reliability.
Excellent interpersonal communication and public speaking skills.
Proficient in Microsoft: Power Point, Access, Word, Excel, Outlook, as well as Adobe Photoshop.
Highly developed IT skills with Microsoft Windows: 2000, XP, Vista, 7 and Mac OS.
Education:
Bachelor of Arts, Geography & Environmental Studies: University of Colorado at Colorado Springs. (Dec~2009)
Professional Experience:
Director of Events & Facilities, The Hideaway Conference Center. (Feb2006~Present)
Responsible for financial spending, event coordinating, and the supervision of facility upkeep.
Utilized customer service skills in providing important cliental with efficient care and comfortability.
Provided expert audio and visual skills.
In charge of security and customer safety.
Trained and mentored staff on all aspects of facility procedures.
Entrepreneur & Contractor, CM Private Contracting. (Jan2006~Present)
Preformed custom interior and exterior design for residential homes.
Specialized in facilitating home renovations.
Created and formulated business operations in order to meet needs of local cliental base.
Scullery Supervisor, Kings Deer Golf Course. (Mar2005~Jan2006)
Created and designed dining menus in order to provide customers with an organized and original registry.
Facilitated inventory control methods and formatted payroll management assets.
Responsible for training of all kitchen staff and used time management skills to create weekly scheduling procedures.
SautéChef, Woodmoor Pines Country Club. (Feb2004~Jan2006)
Orchestrated evening dinning assignments while exemplifying culinary arts training and skills.
Developed organizational tactics and implemented a system of efficiency that insured easy accessibility.
Used a vast array of line management skills in order to keep kitchen operating at optimal levels at all time.
KSA
Professional Skills:
Developed negotiation and communication skills acquired from expert training, seminars, and classes from the renowned negotiator Dr. Kenneth Sylvester.
Advanced marketing skills acquired through research in human geography, cultural awareness, cross cultural interaction, and human migration.
Professional marketing skills developed through nonprofit funding.
Strong financial skills.
Diverse Knowledge of geographic awareness locations including: countries, cities, borders, and political boundaries.
Leadership and Service Roles:
Elementary School Merger: (Apr~2009)
Assisted in the relocation and fusion of Adams, Hunt, and Ivy Wild Elementary Schools in order to aid District 11 school funding.
Colorado State Census Volunteer: (Nov~2009)
Encouraged El Paso county business in being reliable sources for future Census data counts.
English Teacher: (Jun~2006)
Instructed students at Yunnan University in Kunming China and provided assistance to U.S. teachers within the school.
Jamaican Aid Volunteer: (Jul~2002)
Provided aid relief to the Jamaican people by improving living conditions and organizing community events.
Wind River Indian Reservation Aid Relief: (Jul~2003)
Used maintenance and construction to improve living conditions for the Shoshone and Arapaho Indians.
The most significant call-out I have is to add metrics into your background that quantify your impact.
For example, when you were responsible for financial spending at The Hideaway Center, how much did you reduce spend/cost or save the organization money through renegotiating contracts, etc.? Applicants who are able to clearly articulate the worth they brought to an organization are far more attractive than those who simply state what their responsibilities are/were.
It can be difficult to quantify your impact, especially if you have been separated form the position for a significant period or aren’t used to thinking in terms of proving worth, but it makes your resume significantly more powerful.
Good luck!