September 8th, 2011 
jvremec
How to Provide Better Service
First, ask yourself…
Would you likeALL members of your team to collaborate more, to provide BETTER service?
What was just described is the concept of interdependence,meaning different people (and areas of the company) all contribute towards one end goal, and the quality of their work will ultimately be affected by the qualityof the work of others(i.e. if the warehouse is slow with shipments, then the sales rep would have to spend more time on the phone with unhappy customers, rather than prospecting business).
About the author: Jeff Rosset is the President and Founder of Compass Coaching & Development. Jeff brings a much-needed fresh and energetic approach to leadership and organizational development. After years of working within corporate settings, Jeff realized that far too many organizations suffer from employee disengagement, selfishness, complacency, and overall chaos. Jeff founded Compass C&D so that he could help help companies develop the type of environment where employees would come to work for the passion they have for their job and company, not just for their paycheck. Jeff helps companies develop the vital areas that will ultimately contribute to enhanced employee engagement and complete organizational synergy. Jeff is an expert in the areas of empowerment, building trusting relationships, communication, attitude, productivity, leading change and developing strong teams. His goal is to empower leaders to make proactive behavioral changes, which will result in long-term organizational growth. Jeff earned his degree in Business Management from Northern Illinois University, and has authored many articles on employee engagement and organizational development. He is the current Director and Board President for the Human Capital Advisory Alliance within the Chicagoland Chapter of the American Club Association. His personal intrests include exercising, spending time with family, playing poker, and rooting for the Cubs and Bears! Specialties:Employee Engagement, High-Performance Organizations, Trust, Leadership/Management Skills, Communication, Conflict Resolution, Leading Change, Personal Accountability, Attitude, Time Management, Empowerment, Customer Loyalty
Source: http://www.articlesbase.com/team-building-articles/how-to-provide-better-service-1239675.html
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I recived a job offer from America Movil, is it a scam?
I recived this e-mail today but I never applied for this job but i have been job searching Is this a scam? What kind of questions should I ask to figure it out? If it is a scam what are they after?
Thanks!
Mon, May 23, 2011 8:06:20 AMAssociate Manager Customer Service Add to Contacts
From: Dennis Allison
To:
——————————————————————————–
Associate Manager Customer Service
This is a associate manager-level position for someone who is organized, friendly, and has customer service. This person will play a significant role in the customer’s experience at America Movil in this role, the individual will help hire and train new customer service employees, maximize the brand presentation and consumer experience with customer interaction via telephone, email.
RESPONSIBILITIES
Answer all customer service related emails/ phone calls, placing orders, check order/delivery status, troubleshoot problems, retailer information, etc.
Have a full understanding of the America Movil brand and products and provide our customer with personalized recommendations and advice.
Hire and Train employees customer service representatives
Train customer service employees on product knowledge, company policies, back end ordering system, answering inquires via phone, email and Live Person
Process Returns and Exchanges
REQUIREMENTS
Must have at least 2 years of customer service experience.
This person should have the ability to multi-task in a fast paced environment, be consumer-centric, have strong interpersonal and communication skills, and be results-oriented.
Computer proficiency in Microsoft applications, i.e., Excel, Power Point, Word, etc.
Very strong language, grammar, writing, and organizational skills.
Strong leadership skills; ability to manage and mentor a team of customer service representatives.
We offer full benefits package including 401(k) retirement plan, Health, Vision, Dental and Life Insurance plans, Short Term Disability
Terms of Employment: Permanent, Full Time, Day
Salary: $30 an hour
Anticipated Start Date: As soon as possible
Work Environment: you will be working from home till our new customer care center is fully set up in your area and once this is done, the chosen applicant will be heading our customer care center
Note> If you are interested in this job position then set up a yahoo messenger and add the Hiring Manager Mr Jeremy Kuiper on kuiperjeremy
He will be available to chat with you today between 9am – 1pm your time.
Assistant Human Resources Manager
Dennis Allison
América Móvil
http://www.americamovil.com/amx/en/cm/about/intro.html?p=28&s=34
100% scam.
There is no job. There is only a scammer trying to steal your hard-earned money.
The next email will be from another of the scammer’s fake names and free email addresses pretending to be the “secretary/assistant/accountant” and will demand you cash a large fake check sent on a stolen UPS/FedEx billing account number and send most of the “money” via Western Union or moneygram back to the scammer posing as the “supply company” while you “keep” a small portion. When your bank realizes the check is fake and it bounces, you get the real life job of paying back the bank for the bounced check fees and all the bank’s money you sent to an overseas criminal. Or next email will demand you accept a fake bank deposit. The deposit will be from a stolen credit card, hi-jacked paypal account or phished bank account.
Western Union and moneygram do not verify anything on the form the sender fills out, not the name, not the street address, not the country, not even the gender of the receiver, it all means absolutely nothing. The clerk will not bother to check ID and will simply hand off your cash to whomever walks in the door with the MTCN# and question/answer. Neither company will tell the sender who picked up the cash, at what store location or even in what country your money walked out the door. Neither company has any kind of refund policy, money sent is money gone forever.
Now that you have responded to a scammer, you are on his ‘potential sucker’ list, he will try again to separate you from your cash. He will send you more emails from his other free email addresses using another of his fake names with all kinds of stories of great jobs, lottery winnings, millions in the bank and desperate, lonely, sexy singles. He will sell your email address to all his scamming buddies who will also send you dozens of fake emails all with the exact same goal, you sending them your cash via Western Union or moneygram.
Whenever suspicious or just plain curious, google everything, website addresses, names used, companies mentioned, phone numbers given, all email addresses, even sentences from the emails as you might be unpleasantly surprised at what you find already posted online. You can also post/ask here and every scam-warner-anti-fraud-busting site you can find before taking a chance and losing money to a scammer.
6 “Rules to follow” to avoid most fake jobs:
1) Job asks you to use your personal bank account and/or open a new one.
2) Job asks you to print/mail/cash a check or money order.
3) Job asks you to use Western Union or moneygram in any capacity.
4) Job asks you to accept packages and re-ship them on to anyone.
5) Job asks you to pay visas, travel fees via Western Union or moneygram.
6) Job asks you to sign up for a credit reporting or identity verification site.
Avoiding all jobs that mention any of the above listed ‘red flags’ and you will miss nearly all fake jobs. Only scammers ask you to do any of the above. No. Exceptions. Ever. For any reason.
If you google “fake check cashing job”, “fake job bank account Western Union scam”, “money mule moneygram scam” or something similar you will find hundreds of posts from victims and near-victims of this type of scam.
Customer Service Leadership training B2B environment?
Does anyone know of a training site/company/material who specifies in leadership training for Customer Service professionals working in a B2B manufacturing environment?
GOOG LE IT AND YOU WILL IND A WHOLE BUNCH OF SITES .
how do I create a blog for my training company?
I want to exchange information about soft skills training for the traniner and the trainee. Example: Customer Service Training, Diversity, Leadership and so on.
I recommend Blogger. It is free, easy to setup, lots of ready templates and features. For pictures it gives you 300MB of free space. your chosen name is straight forward like
yourname.blogspot.com and you are not as a sub domain of the site like http://www.service_x.com/your name. It is one of the fastest services. Each time you post , it automatically pings. Because it is owned by Google it shows quicker in search results.
Need help on my Resume!?
This is a resume I have been using for most of the jobs Ive been applying for. I never get called back and want to see if you notice anything strange that might be affecting my chances… If you see anything that I might want to reword, add, or remove, please let me know. Please help me turn this Resume from OK to Amazing! Thanks
A proficient, dedicated, and problem solving individual who has vast experience in Leadership Roles, Communications, and Time Management.
Summary of Qualifications:
5 years of managing and directing a multimillion dollar facility.
Strong leadership and conflict management skills.
Accomplished business creator who focuses on quality service and reliability.
Excellent interpersonal communication and public speaking skills.
Proficient in Microsoft: Power Point, Access, Word, Excel, Outlook, as well as Adobe Photoshop.
Highly developed IT skills with Microsoft Windows: 2000, XP, Vista, 7 and Mac OS.
Education:
Bachelor of Arts, Geography & Environmental Studies: University of Colorado at Colorado Springs. (Dec~2009)
Professional Experience:
Director of Events & Facilities, The Hideaway Conference Center. (Feb2006~Present)
Responsible for financial spending, event coordinating, and the supervision of facility upkeep.
Utilized customer service skills in providing important cliental with efficient care and comfortability.
Provided expert audio and visual skills.
In charge of security and customer safety.
Trained and mentored staff on all aspects of facility procedures.
Entrepreneur & Contractor, CM Private Contracting. (Jan2006~Present)
Preformed custom interior and exterior design for residential homes.
Specialized in facilitating home renovations.
Created and formulated business operations in order to meet needs of local cliental base.
Scullery Supervisor, Kings Deer Golf Course. (Mar2005~Jan2006)
Created and designed dining menus in order to provide customers with an organized and original registry.
Facilitated inventory control methods and formatted payroll management assets.
Responsible for training of all kitchen staff and used time management skills to create weekly scheduling procedures.
SautéChef, Woodmoor Pines Country Club. (Feb2004~Jan2006)
Orchestrated evening dinning assignments while exemplifying culinary arts training and skills.
Developed organizational tactics and implemented a system of efficiency that insured easy accessibility.
Used a vast array of line management skills in order to keep kitchen operating at optimal levels at all time.
KSA
Professional Skills:
Developed negotiation and communication skills acquired from expert training, seminars, and classes from the renowned negotiator Dr. Kenneth Sylvester.
Advanced marketing skills acquired through research in human geography, cultural awareness, cross cultural interaction, and human migration.
Professional marketing skills developed through nonprofit funding.
Strong financial skills.
Diverse Knowledge of geographic awareness locations including: countries, cities, borders, and political boundaries.
Leadership and Service Roles:
Elementary School Merger: (Apr~2009)
Assisted in the relocation and fusion of Adams, Hunt, and Ivy Wild Elementary Schools in order to aid District 11 school funding.
Colorado State Census Volunteer: (Nov~2009)
Encouraged El Paso county business in being reliable sources for future Census data counts.
English Teacher: (Jun~2006)
Instructed students at Yunnan University in Kunming China and provided assistance to U.S. teachers within the school.
Jamaican Aid Volunteer: (Jul~2002)
Provided aid relief to the Jamaican people by improving living conditions and organizing community events.
Wind River Indian Reservation Aid Relief: (Jul~2003)
Used maintenance and construction to improve living conditions for the Shoshone and Arapaho Indians.
Hey,
As far as money issues go, there are a lot of important things a person can do to treat the state of affairs.
If you are lucky enough to have some sort of close friend who is any Accountant or financial advisor, you could try that route.
If not, certainly , there are a ton of services that exist to allow people come to terms with, and fix their budgetary woes.
I actually was in pretty harmful shape before I found the Books listed in my sources.
Investigate one of them out and see if they can enable you like these did myself.
What do you think this Procter and Gamble job will pay?
Customer Logistics – Customer Service Representative-CS 00001541
Description
CUSTOMER SERVICE REPRESENTATIVE
The North American Market Development Organization Retail Marketing Services Organization is a fast-paced, energetic organization responsible for delivering sales and marketing materials to P&G customers. The qualified applicant will deliver exceptional business results by focusing on providing excellent customer service to our internal and external customers. The CSR must be able to interact with various levels and functions of the business. The CSR is responsible for providing accurate and timely information, instruct and guide sales reps/customers on how to utilize RMS. The position requires a flexible, dependable individual with strong communication skills, both written and verbal, with problem solving and leadership skills. They must be able to flow to the work, prioritizing to meet the needs of the business. The CSR will partner with the team to staff a call center, place orders, track shipments (via internet/carrier), assist and train customers on using ordering systems, and provide data/reports using Word and Excel. Individual works closely with Order Fulfillment Services Manager to ensure customer orders are executed efficiently and timely. This position is full time, (40hours) Monday-Friday, between the hours of 8:00am and 5:00pm.
THIS IS A NON-MANAGEMENT POSITION
RELOCATION EXPENSES NOT PAID FOR THIS POSITION
go to this site and it will tell you the average pay for that position at procter and gamble…. or look up any position anywhere!!
http://www.payscale.com/research/US/Employer=Procter_&_Gamble_Co/Salary
also http://www.salary.com
Good Luck